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Youth co-design:

Talkspace utilizes human-centered design practices. They have used 1) focus groups 2) discovery research (1:1 interviews to better understand needs/problems/cultural context) 3) usability testing. Their program team also regularly engages with teens to increase adoption and reduce barriers, and they provide regular feedback to the product team as well.

Talkspace

Talkspace specializes in offering school districts and youth, 13+, a comprehensive approach to support student’s mental and emotional health. They meet students wherever they are in their care journey; providing access to self-guided resources and direct therapy services in the form of both message-based and live sessions with a dedicated therapist.

Product Information

Student mental health focus areas: Promote Social and School Connectedness, Ensure Student Access to Effective Mental Health Treatment, Develop life and character-building skills, Equip Staff and Students to Recognize and Respond to Distress
Product category: Self-guided activities, Therapy, Crisis intervention
Gradel levels: 7th grade, 8th grade, 9th grade, 10th grade, 11th grade, 12th grade
End user(s): Administrators, Students, Teachers
Tiers of intervention: Tier 1, Tier 2, Tier 3
District experience: <1,000 students, 1,000-5,000 students, 5,001-20,000 students, 50,001-100,000 students, 20,001-50,000 students, >100,000 students
Free version available?: A free version is available in certain states.
Detail about availability: Talkspace is free in New York City and City of Seattle due to exisitng partnerships with the city.
Use of AI: Talkspace’s machine learning model helps therapists identify elevated client risk ahead of time. This tracks risk across time within the context of a professional helping environment (e.g., therapy with a licensed clinician) and captures clinical responses to the risk (the evaluation, risk planning, and treatment phases) to improve clinical care and evaluate responses to risk.

Impact

Intended Outcomes: Talkspace employs a comprehensive outcomes across all partnerships including - Utilization Metrics: Number of sessions, logins, messages sent, live video appointments, and app activity. Clinical Progress Scores: PHQ-9 (depression), GAD-7 (anxiety), Risk Alerts Logged: Number of risk detections by our suicide prevention algorithm and number of escalated follow-ups by clinicians. Time to Care Metrics: Average time from enrollment to first therapist interaction and appointment scheduling speed.
Demonstrated outcomes: Talkspace is committed to providing outcomes-driven data utilization insights. Their reports help benchmark populations to inform schools and districts’ student support strategy. Talkspace has research efficacy with 4 NIH Grants and over 20 published studies from top leading research institutions in the country. See an overview here.

Privacy & Safety

Privacy & security: Talkspace is compliant with HIPAA and SOC2.
Crisis protocols: All Talkspace clinicians are trained and responsible for Clinical Crisis S.A.F.E. protocols, which are in place to follow industry standard. Send a mandatory clinical protocol script, Assist and assess immediately, Find local help when needed, Expedite a client safety plan.

Data provided to school/district

Talkspace provides aggregate student data to district administrators. The following outcome data points are provided: Utilization/Engagement, Clinical Effectiveness, Users Improvement by Gender, Users Improvement by Age, Users Improvement by Presenting Problem, Effectiveness on Depression, Effectiveness on Anxiety, and Effectiveness in School Setting.

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Accessibility

Web accessibility: Learn more about Talkspace's commitment to accessibility here.
Language accessibility: Talkspace is available in 32 languages.

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Youth co-design:

Contact Info

Product Website

Note

All information was provided by the company in April 2024. We encourage you to ask for up-to-date information as well as any additional information needed, when considering products.

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