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Counslr
Purpose-built to eliminate common care barriers, Counslr offers unlimited access to real-time texting sessions with licensed counselors, available on-demand 24/7/365 or by appointment from within the HIPAA, FERPA, and COPPA compliant Counslr mobile app, all at no direct cost to end users. Users can also access Counslr's in-app Wellness Toolkit composed of vetted self-guided resources which were designed to improve relaxation, nutrition, sleep, fitness, habit-building, and organizational skills.
Product Information
- Student mental health focus: Develop life and character-building skills, Promote Social and School Connectedness, Equip Staff and Students to Recognize and Respond to Distress, Ensure Student Access to Effective Mental Health Treatment
- Product category: Coaching/mentorship, Check-ins, Crisis intervention, Self-guided activities
- Grade levels: 6th grade, 7th grade, 8th grade, 9th grade, 10th grade, 11th grade, 12th grade
- End user(s): Teachers, Students, Parents, Administrators, Clinical Team
- Tiers of intervention: Tier 2, Tier 3
- District experience: <1,000 students, 1,000-5,000 students, 5,001-20,000 students
- Free version available?: Only paid versions of the product are available.
Impact
- Intended outcomes: The primary intended outcome is to extend a school's reach by engaging silent sufferers – those who never previously visited the counseling center, or sought mental health support in general.88% of students who use Counslr are first-time care seekers, and 66% of the time they seek support within the Counslr app during off hours when school is closed and resources are traditionally less available.
- Demonstrated outcomes: A peer-reviewed paper studying Counslr's evidence-based care delivery model can be found here. Case Studies can be found below: Allentown City School DistrictDearborn Heights School DistrictBig Hollow School DistrictCrestwood High School
Privacy & Safety
- Privacy & security: The entire app is built to the data security standards of COPPA & FERPA
- Crisis protocols: Since all sessions are conducted by real human counselors, all crisis and escalation protocols are inherently human. Escalation is done at the judgment of the counselor based on their professional training and additional guidelines provided by Counslr. Counslr's system for true crises is patented and leads the market by bridging the gap between mental health support and emergency response, ensuring users are never alone when they need help most and that they receive critical care as soon as possible.
Data provided to school/district
Counslr's anonymized data reports include insights on account creations, number of sessions, the days of the week and times that sessions occur, how many times the Wellness Toolkit is being explored, a percentage of how many users are seeking care for the first time, and more.
Accessibility
- Web accessibility: Counslr is WCAG 2.1 compliant.
- Language accessibility: Counselor is available in English, Spanish and Arabic (fully translated). Additionally, Counslr can flexibly support new languages in the app, and hire counselors who speak specific languages, on an as-needed basis.
